Delivery & Cancellation

Delivery area and fees

Sample policy: delivery is available within Steenwijk and selected nearby postcodes. Availability, minimum order value, and the delivery fee are calculated from the address and shown before checkout.

Delivery times

Times shown during checkout are estimates and may change due to demand, traffic, weather, or kitchen circumstances. We will try to contact you if a substantial delay is expected.

Receiving an order

• Provide a complete address, working doorbell, and reachable telephone number.
• Be available at the address during the estimated delivery period.
• Check the order promptly and contact us immediately if something is missing or incorrect.

Failed delivery

If we cannot access the address or reach the customer after reasonable attempts, the order may be treated as delivered or cancelled without a refund because the food has already been prepared.

Cancellation

Contact us immediately if you need to cancel. A full cancellation may be possible before preparation starts. Once preparation has begun, cancellation or a full refund may no longer be possible because the products are perishable and made for the order.

Refunds and order issues

Approved refunds are returned through the original payment method where possible. Processing times depend on the payment provider. Depending on the issue, we may offer replacement, redelivery, credit, or a partial or full refund.